Credit Business

Consumers often dissatisfied, even after problems 'resolved' By Fred O. Williams

Quick, name the three big credit bureaus. Hint: two beginwith an "E," and all three have veto power over your financial decisions.
It's hard to tell the faceless companies apart -- but theway they handle consumer complaints looks very different.
According to a CreditCards.com analysis of the first year of complaints on record at theU.S. Consumer Financial Protection Bureau, there are big gaps in how the bigthree bureaus -- Equifax, Experian and TransUnion -- handle gripes.
Equifax says it resolves CFPB complaints in theconsumer's favor 62 percent of the time. That compares with a 23 percent pro-consumerrate at TransUnion and just 12 percent at Experian.


View the Original article